Troubleshooting Guide

• System Requirements
  Access to Internal Data Cubes is only available to CUNET account holders and has been tested to work directly with Windows Clients using Internet Explorer, Firefox, Google Chrome and Safari.
• Note for Macintosh and Linux Users
  Users can access the Public Cubes using available browsers but will experience difficulties accessing the Internal Cubes due to account authorization issues. A workaround is available but requires OIRP intervention. If you intend to access the Internal Cubes from a Macintosh or Linux system please contact OIRP (3617).
• Note for Firefox Users (All systems)
  To access Carleton University Internal Data Cubes (restricted access) follow these steps:
1. Go to your Firefox address bar and type about:config
   This will bring up the internal config editor, which allows you to set up properties that influence Firefox's behavior. (On newer versions of Firefox you will need to click the “I’ll be careful, I promise!” button.)
2. Look for the preference key named network.automatic-ntlm-auth.trusted-uris
   (an easy way to do this is to type ntlm into the filter box at the top)
   Set that key's value (double-click on the name) to a comma separated list as follows:
   opas2,opas2.carleton.ca

• Note for On-Campus Users (Windows XP)

1. If you are prompted for the User Name/Password combination from an on-campus computer it is likely that your computer has not been set-up successfully to use NTLM Version 2 authentication in all situations (NTMLv2 is the current Windows authentication method used to connect to CUNET accounts). Users without 'Administrative privileges' on their computer will need to contact the CCS Help Desk (3700) though all users are encouraged to contact the Help Desk for assistance. Users with Administrative privileges users can setup their computer to use NTLMv2 by following the steps outlined in this document:  setup-ntlmv2.pdf

• Note for Off-Campus Users

1. Access to the OIRP Internal Cubes requires a VPN connection see: Remote Access in accordance with CCS policy for access to university computers from off-campus.
2. Once the VPN connection is established, you may access your CUNET computer via Remote Desktop.
3. Windows 7/Vista and XP (with NTMLv2) home users may access the Cubes directly from their home computers (once the VPN connection is established).
4. You may be prompted for a User Name/Password combination – you should enter your CUNET user name and password – the user name must be entered in the form: cunet\your-user-name
5. If you are prompted repeatedly for the User Name/Password combination then it is likely your computer is not setup for NTLMv2 – follow the steps in:  setup-ntlmv2.pdf

• Need help?
  If you have followed the previous steps and still cannot access the internal cubes. Please contact CCS Help Desk (ext. 3700) for assistance.